Patient Account Rep - Home Medical Equipment (Full-Time, Days)

ENL Home Medical Equipment Compensation range: $21.82 - $29.45 Your rate of pay will be based on applicable experience Shift: Days Shift length: 8-Hours Days off: Saturday & Sunday Hours per pay period: 80 Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve.

As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

POSITION SUMMARY

The Patient Accounts Rep has the primary responsibility for the coordination of care for each respiratory patient in Home Medical Equipment. This entails coordinating patient events from receipt of referral to end of care, including conducting prior authorizations for care, scheduling care with respiratory therapists, verifying delivery of equipment, re-certification of care, satisfaction surveys, and all other patient access points.

Documentation and reporting will be utilized to track and monitor missed reimbursement opportunities. They provide review and assurance of complete and thorough documentation. They are also responsible for reporting on the operational performance of respiratory services.

EDUCATION

/ TRAINING / EXPERIENCE: Minimum : One year experience utilizing clerical, computer, and receptionist skills Desired : Knowledge of FDA rules and regulations in regards to oxygen and sleep equipment and service Medical terminology Previous home medical equipment billing experience or related experience desirable ICD-10 Coding SKILLS / KNOWLEDGE / ABILITIES: Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients, co-workers, physicians and the public.

Must be able to work independently and be a self starter. Analytical skills are necessary to provide first level insight into program trends and activities. Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing. Capable of using Microsoft Word, Excel, Outlook (Microsoft Office Suite) for a variety of support functions.

Must be able to learn new functions and keep up with changing regulatory requirements. Organizational and multi-tasking skills are essential. Must be able to fulfill the essential functions of the position.

Benefits

Information Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to: $0 premium medical plan to include vision insurance Prescription and dental group insurance Retirement with employer match Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned Extended Sick Leave Flexible Spending Accounts for unreimbursed medical expenses and dependent care Employee Assistance Program Educational Assistance Please visit the employee benefits page at http://www.

enloe.org/benefits to get more in-depth benefits and coverage information or email recruiter@enloe.org to receive a full summary of benefits.