Job description
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services.
Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings. Join our motivated and vibrant Team and build your career with us. Has full awareness, manages, and supervises all tasks of his/her staff.
- Directs work assignments of non-supervisory personnel.
- Informs other operating departments of matters related to Butler operations.
- Ensures all communication is carried clearly amongst the team.
- Receives, records, and distributes various reports via the Opera system.
- Receives, records, and always transmits guest requests and preferences accurately to the team.
- Maintains and update administrative data’s.
- Maintains key control and track sheet.
- Ensures that the pre-arrival preparation is under control and report them to Assist. Head Butler / Head Butler.
- Ensures smooth handover of daily activities to next shift.
- Appraise appearance, discipline, and efficiency of all staff under direct supervision.
- Maintains working area and equipment in a proper state of cleanliness and repair.
- Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
- Handle guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler.
- Meticulously follow consumptions of guest supplies.
- Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that builds Butlers’ confidence.
- Monitors performances and provides timely feedback for improvements.
- Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
- Performs related duties and special projects assigned.
- Ensures repeat guests are met and greeted by Butlers daily and profiles are updated.
- Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests.
- Fully understands the responsibility of providing the promised service to be given, even it means running a pantry for the needed period / crunch times.
- Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry.
- Has an awareness of all positions in the Butler service dept. including their job functions.
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal and communication skills
- Computer literate in Microsoft Window applications an asset
- Strong interpersonal and problem solving abilities Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times