Level 1 Help Desk Technician

About Us

Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Summary

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our clients receive timely and effective assistance.

Key Responsibilities

Respond to client inquiries via phone, email, and chat in a professional and timely manner. Diagnose and resolve hardware, software, and network issues for clients. Escalate complex issues to Level 2 or Level 3 support as needed. Document all client interactions and troubleshooting steps in the ticketing system. Assist with the setup and configuration of new hardware and software.

Provide basic training and guidance to clients on IT-related topics. Monitor and maintain client systems to ensure optimal performance and security. Collaborate with team members to share knowledge and improve processes.

Qualifications

High school diploma or equivalent; Associates degree in IT or related field preferred. 1-2 years of experience in a help desk or technical support role. Strong knowledge of Windows and Mac operating systems. Familiarity with common software applications and networking concepts. Excellent communication and customer service skills.

Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, AWS) are a plus.

Benefits

Competitive salary and benefits package. Opportunities for professional growth and development. Flexible work environment with remote work options. Supportive and collaborative team culture.