Customer Care Manager - Competitive Pay + Benefits! [Home Care]

Do You Have Healthcare Administration experience and Good Time Management Skills? Immediately Hiring in Bloomingdale, Illinois!

Before You Apply! Do You Qualify?

• You have at least 2 years of Experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting, with knowledge of HIPAA and healthcare office regulations?

• You are proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)?

• You have excellent organization, time management, planning, and project management skills?

• You have a valid driver's license & vehicle with insurance?

Sound like You? Click the Apply Now Button!

Your Schedule!

• Monday - Friday, 40 Hours Per Week, On Call as needed

Your Responsibilities!

• Customer/client care - effectively manages the customer care procedures and serves as point of contact for client/customer relations.

• Scheduling and care coverage - supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.

• Billing and coding management

• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies

• Assists in the development of organization goals and agency performance improvement activities

• Administers agency policies and procedures

• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care

• Supervises, educates and coaches other field personnel, as directed by the Director of Nursing

• Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities

• Assures proper maintenance of clinical records in compliance with local, state and federal laws

• Assures compliance with all local, state and federal laws

• Answer office phones, including being placed in “on-call” rotation for phone calls after normal business hours.

• Other duties as assigned

Your Benefits!

• Competitive Pay! ($50,000 / year)

• Paid Time Off

• Roth IRA

• Health Insurance Benefits

• Generous Paid Time Off Awards!

• Weekly Pay w/ Direct Deposit

• Employee of the Month, Exclusive Employee Discounts, & Gift Programs

• $100 Employee Referral Bonus

• PRN Options Available, Home Health, or Facility Shifts Available

• Mobile time tracking and care notes, clock in and out for work right from a mobile device

• Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!

Join the #1 fastest growing In Home Care Agency in & around DuPage County, IL!

Click Apply, we’d love to see an Application from YOU!