Job description
SUMMARY OF DUTIE To assist Customer Care & Experience (CCX) functions in providing a complete Customer Care & Experience (CCX) Services JOB RESPONSIBILITIES
- Managing and handling telephone call Answers incoming calls Direct call to consultants, customers, staff, or departments through the system Places outgoing calls Delivers accurate information & efficient service in answering requests, providing information & resolving issues on services for customers Provides paging services for customers and employees Knows what action to take when an emergency call is required Report to Head of Services for any malfunction of machine / equipment Trains or assists with training new telephone operators in performance of job duties.
- OSH Act & Regulations 1994 Responsible and accountable to carry out duties as employee stipulated in OSH Act & Regulations 1994 To take responsibility to carry at work for the safety of yourself and other persons To cooperate with your employer or any other person in the discharge of any duty To wear or use any protective equipment or clothing provided by the employer To comply with any instruction or measure on occupational safety and health.
- Patient Safety Goal Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety Ensure the policies on Patient and Family’s Rights are addressed at all times.
- PDPA Act 2010 To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010.
- Participate actively in any other new service that is introduced Ensure produce better result and Continual Improvement in delivering service to customers.
- To perform other duties as and when required by the management Produce outcome within the expectation of the shareholder and customers.
QUALIFICATIONS
REQUIREMENT SPM Preferably with relevant experience related to nursing and Public Relations EXPERIENCE REQUIRED 2 years’ experience in Customer Service Good interpersonal, communication skill and fluent in both spoken and written English Working with less supervision, Nature, independent with a strong sense of self-initiative and motivation Good interpersonal, communication skill and fluent in both spoken and written English IT literate with knowledge of Microsoft Windows