Job description
Fire. Mon has learned an unknown and unauthorized third party is impersonating Fire. Mon HR as part of a phishing attempt. Communications from Fire. Mon will always originate from the Fire. Mon.com domain. Fire. Mon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from Fire.
Mon is legitimate, please contact us at security@firemon.com Fire. Mon is a recognized innovator in global cybersecurity, leading the way with disruptive technologies and forward-thinking solutions. Here, proactive thinking is not just encouraged—it’s celebrated. Our fast-paced, cutting-edge environment fuels continuous innovation, shaping how we build products, support customers, and drive results every day.
The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap.
You will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and guidance through early access/beta programs. This role will also require periodic onsite visits.