Senior Manager - IT Business Relationship Management - Real Estate

The Senior Manager, Business Relationship Management (BRM) – Real Estate acts as a strategic partner and liaison between the real estate business units and internal/external stakeholders. This role is responsible for driving value, fostering collaboration, and ensuring that business objectives are met through effective relationship management, strategic planning, and operational excellence.

Key Responsibilities

Strategic Partnership & Value Delivery Serve as the primary point of contact between real estate business units and IT, finance, procurement, and other support functions. Collaborate with senior leaders to align real estate strategies with organizational goals and drive value creation. Break down silos between departments to optimize cross-functional effectiveness and jointly determine strategic direction Client & Stakeholder Management Build and maintain strong relationships with internal and external clients, vendors, and partners.

Understand business needs, provide tailored solutions, and ensure high levels of satisfaction. Act as an advocate for the business unit, ensuring their requirements are understood and addressed by support teams. Project & Portfolio Oversight Oversee the delivery of real estate projects, ensuring alignment with business requirements, timelines, and budgets.

Coordinate with project managers, technical teams, and vendors to resolve issues and drive project success. Monitor and report on project progress, risks, and outcomes. Market & Trend Analysis Conduct market research to identify trends, opportunities, and risks in the real estate sector. Provide strategic advice to business units based on market insights and data analysis.

Process Improvement & Innovation Identify opportunities for process optimization, digital transformation, and innovation within real estate operations. Lead initiatives to implement best practices and new technologies that enhance business performance Governance & Compliance Ensure all activities comply with organizational policies, regulatory requirements, and industry standards.

Develop and maintain documentation, contracts, and service level agreements as needed.

Requirements

Qualifications Bachelor’s degree in Information Technology, Business, Real Estate, or a related field. 8+ years of experience in business relationship management, account management, or a similar role within the real estate sector. Proven track record of successful client relationship management and project delivery. Strong understanding of real estate market dynamics, trends, and regulatory environment.

Excellent communication, negotiation, and presentation skills. Ability to work collaboratively across functions and manage multiple stakeholders. Strong analytical, strategic planning, and problem-solving abilities. Knowledge of Yardi is a preference