Customer Service Associate

DELIVER EXCEPTIONAL CUSTOMER SERVICE AT COILCRAFT

Position: Customer Service Associate - Critical Products Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Service Associate to support our Critical Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring orders, quotes, and returns are processed accurately while delivering exceptional service and building strong relationships.

About the Role and Your Impact

• Process customer orders, quotes, returns, and related transactions accurately and efficiently

• Respond to customer questions and resolve issues professionally and courteously

• Communicate daily with customers and internal departments to ensure timely order fulfillment

• Perform required customer verifications and maintain accurate records

• Escalate customer concerns when appropriate to ensure prompt resolution

• Manage multiple priorities while meeting individual and team performance goals

• Present a professional image in all interactions with customers and vendors

• Support a collaborative, customer-focused team environment

Who We're Looking For

• High school diploma or equivalent

• 2+ years of customer service experience preferred

• Proficiency with Microsoft Office Suite

• Strong verbal and written communication skills

• Excellent attention to detail and organizational skills

• Ability to manage multiple tasks and follow through on commitments

• Professional, diplomatic approach to resolving customer concerns

Preferred Skills

• Manufacturing or industrial customer service experience

• Experience processing orders, quotes, or returns

• ERP or order management system experience

• Ability to build strong relationships with internal and external customers

Why You'll Love Working at Coilcraft

• Join a stable company with a 75+ year history of engineering excellence

• Support customers around the world in a collaborative environment

• Opportunities for professional growth and advancement

• Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing

Benefits

• 401(k) Matching

• Dental Insurance

• Disability Insurance

• Employee Assistance Program

• Flexible Spending Account

• Health Insurance

• Health Savings Account

• Life Insurance

• Paid Holidays

• Paid Time Off

• Profit Sharing

• Vision Insurance

Equal Opportunity Employer: Disability / Veteran

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.