Fraud Operations Representative

GENERAL FUNCTION

Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.

MAJOR DUTIES AND RESPONSIBILITIES

• Entry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the support departments.

• Follows established procedures and management policies to provide good system control and backup files to safeguard financial information.

• Maintains sufficient records for good audit trail of all transactions handled by the department.

• Meet BSA recordkeeping requirements and reporting deadlines as outline in the Bank Secrecy Act.

• Perform job functions in a variety of functional areas, including but not limited to:

• Garnishment/Levy processing

• Subpoena research and submitting documentation to the appropriate court/agency

• Monitoring accounts designated as Higher Risk

• Automated Software Alert processing

• Customer Information Policy (CIP) and New Account monitoring

• Daily balancing of accounts in the Check Reconciliation module

• Account monitoring/research designed to identify fraud and/or suspicious activity

• Customer Disputes, Stop Payments, and Affidavits

• Credit Bureau Corrections

• IRS B-Notices

• Assist on bank Audits/Exams as assigned

ADDITIONAL RESPONSIBILITIES:

• Maintains accurate department records.

• Assists in research on an as needed basis.

• Knowledgeable of bank trancodes, account types, and class code and their usage for all applications.

• Knowledgeable of all bank products and services.

• Performs any other duties needed in the maintenance of the department or any other department as directed by management.

• Assists other departments as needed.

• All other tasks as assigned.

JOB QUALIFICATIONS

• High school graduate or equivalent.

• One year of operational experience, customer service experience or equivalent.

• Must be able to set priorities and demonstrate excellent organizational skills.

• Good communication skills, both verbal and written.

• Ability to interact well with all bank personnel.

• Ability to perform repetitive tasks and to operate well within time restraints.

• Demonstrated ability in working with computers.

• Must be able to follow specific instructions.

• Ability to perform repetitive tasks.

• Ability to sit for extended periods of time.

• Demonstrates proficiency and commitment to excellence in performance of duties.

• Knowledgeable of regulations governing transactions in relation to deposit and loan accounts

• Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.

STANDARDS OF PERFORMANCE

• Provides courteous and professional service to all customers and co-workers.

• Reports to work in a timely manner.

• Completes work accurately and efficiently.

• Maintains positive work-environment with co-workers and customers.

• Requires ability to work well with others.

• Conducts customer relations in a manner that will enhance the overall marketing effort of the bank.

• Follows all company policies and procedures.

• Procedures are clearly defined and errors easily avoided by following those procedures.

• Progresses toward proficiency developed through training and supervision.

• Maintains efficiency standards and goals set by the supervisor.