Case Manager

POSITION DESCRIPTION Montgomery County Common Pleas Court Juvenile Division CLASSIFICATION TITLE: Case Manager FLSA STATUS: Non-Exempt EMPLOYMENT STATUS: Full-time REPORTS TO: NRTC Program Supervisor CIVIL SERVICE STATUS: Unclassified WORK SCHEDULE: 40 hours per week PAY GRADE: A16 DEPARTMENT: NRTC DISTINGUISHING JOB CHARACTERISTICS This position provides individual case management, mentoring, and support to youth placed in a residential treatment facility seeking positive changes in their behaviors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans with Disabilities Act, in accordance with its requirements. Provides individual case management to the youth and their families that have been placed in a residential setting.

Conduct youth intakes with youth, parent/guardian, and outside agency representatives, if applicable. Case manager will assist youth in adjusting to programming, family and community acceptance, and program orientation. Respond to and address difficult and emergency situations for ongoing case planning services. Responds to telephone calls from parents and public agencies in regard to treatment-related matters.

Continuously assess treatment plan progress while participating and providing input in all treatment team meetings and trainings. Case Manager will also prepare for and engage in case reviews and semi-annual reviews. Maintain data and supportive documentation for case records. Prepare/perform initial service plans, monthly reports, 90-day reviews, and discharge summaries, CIRs, while consistently compiling information and documents to write these reports through behavior logs.

Arrange, schedule, and provide transportation for visitation, community resources, youth medical screenings, physicals, dental appointments, vision appointments, and other medical or other related appointments as necessary. Conduct group sessions to help establish peer communication and understanding, and to explore alternatives to delinquent and anti-social behavior.

Other duties as assigned. OTHER DUTIES AND RESPONSIBILITIES Completes other duties and responsibilities as assigned. SCOPE OF SUPERVISION None EQUIPMENT OPERATED Computer, telephone, copier, and other general office equipment; vehicle. CONTACT WITH OTHERS Youth, families, court staff, community health care, mental health and other social service agencies, educators, ancillary staff, Probation Officers.

CONFIDENTIAL DATA Court records, Probation Officer investigations, personal information regarding youth and families. WORKING CONDITIONS Good general working conditions but with exposure to potentially violent youth. This individual may also be exposed to different environmental conditions within the youth homes and/or abnormal weather conditions during community visits.

USUAL PHYSICAL DEMANDS The following physical demands are typically exhibited by position incumbents performing this job’s essential duties and responsibilities. These physical demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

While performing duties of this job, the employee normally sits for extended periods of time while completing case management responsibilities with the youth, while they may also be performing their daily administrative duties. The employee commonly is exposed to common visual demands and must typically be able to communicate effectively with the youth, visitors, family members, general public and others.

The employee may occasionally sit in and operate a vehicle for variable periods of time. REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES Knowledge of: This individual must be experienced in overall case management; motivational interviewing, independent living skills, basic psychology and/or human behavior; social work skills, awareness of other agency and/or community services and counseling programs including foster care programs, mental health services, and rehabilitative services for residents; program development and management; societal & familial issues; group dynamics; crisis intervention process and techniques; behavior modification; security and safety precautions.

Ability to: This individual must be able to apply generally accepted treatment process to varying situations; empathize with youths problems and serve as role model; post information accurately and legibly to written record; deal and communicate effectively with youth; develop and maintain effective working relationships with associates, youth, family members, guardians , visitors and general public; maintain confidentiality of confidential and sensitive subject matter.

Skill in: This individual must possess skills in active listening; crisis intervention; mediation; verbal and written communication.

QUALIFICATIONS

Bachelor’s degree or an Associate’s degree in human services field and three years’ experience working in criminal justice or with at-risk-youth. An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

LICENSURE OR CERTIFICATION REQUIREMENTS CPR, CPI or other approved technique; Trauma Informed Care training.