Pega LSA - Constellation OR Customer Service

Job Role: LSA Certified Pega Architect Job Type: Full Time **Work Mode: **Hybrid (3 Days per week Work From Office) Location: Hyderabad, Bangalore, Chennai, Kolkata, Bhubaneshwar, Gurgaon, Pune

Job Des cription:

We are looking for an accomplished LSA Certified Pega Architect with proven expertise in architecting and developing enterprise-scale Pega applications. The role involves leading solution design, mentoring development teams, enforcing Pega best practices, and ensuring successful delivery of high-quality, scalable solutions.

SKILLS & EXPERIENCE Essential Technical Qualification:

• Mandatory - Certified Lead System Architect (LSA) (both Part 1 & 2)
• Overall, 8 to 9 years and 7+ years relevant Pega experience and at least 3-5 Pega projects implementation.
• Proven experience in architecting and implementing end-to-end Pega solutions in large-scale enterprise environments.
• Experience in the banking and financial services domain, including project delivery and client handling.
• Demonstrated experience in independently leading and owning deliverables.
• Hands-on experience with Pega Constellation.
• Proven experience in Customer Service framework implementations.
• Hands-on experience with Generative AI tools and capabilities.
• Experience in solutions development on Pega using Pega forms, workflows, data models, layer cake, integration and Pega mobility.
• Hands-on experience across the full software development lifecycle, including design, development, coding, integration, implementation, and deployment within Pega environments.
• Strong understanding of Case management concepts, Activities, Flows, SSO Integrations, Connectors, Services and Data Interactions.
• Debugging Skills & User Interfaces in PRPC. Pega application upgrade experience from Pega 4/5/6/7 to Pega 8.
• Experience of integrating Pega with other Technology Platforms.
• Demonstrates excellent customer interaction abilities and strong verbal and written communication skills.
• Experience with building security first solutions, authorisation, identity, encryption, authentication, OWASP, SSOA and RBAC.
• Experience in working on Agile/Scrum methodologies.
• Demonstrated expertise in code review, optimization, and Pega application performance analysis, including performance tuning. Responsible for analysing, identifying, and logging application enhancements and defects.
• Pega application upgrade experience from Pega 4/5/6/7 to Pega 8.
• Good understanding of Relational Database Management Systems including architecting and designing for performance and scalability and working with Object to Relational Mapping schemes for distributed data access.
• Capable of applying customer standards by reusing existing frameworks or establishing and enforcing appropriate standards in solution development. Proficient in designing and promoting reusable components as enterprise assets.
• Support the Quality Assurance (QA) team by implementing necessary configuration changes during testing cycles.
• Oversee and execute deployment activities across all environments, including Production.

Key Responsibilities:

• Lead and mentor the development team, providing technical guidance and support as required.

• Responsible for architecting and designing business applications using Pega PRPC and related Pega frameworks.

• Drive the design, development, testing, and deployment of scalable and maintainable solutions within the PRPC Rules environment.

• Create technical designs, define enterprise class structures, and review infrastructure requirements such as data architecture definitions and data management plans.

• Collaborate with the Solution Architect to deliver end-to-end Pega applications and projects.

• Understand the customer’s enterprise technology landscape and position Pega effectively within the overall architecture.

• Participating in requirement analysis and gathering workshops, ensuring business requirements are accurately translated into Pega design inputs.

• Responsible for estimation and enterprise class structure design, ensuring the overall application design aligns with enterprise standards.

• Prepare High-Level Designs (HLDs), low-code platform solutions, and gather non-functional requirements (NFRs).

• Review and approve solution designs, logic configurations, and technical artifacts to ensure alignment with Pega best practices.

• Provide accurate time and resource estimates for project deliverables in line with established processes.

• Offer technical inputs on dependencies, sequencing, and risks to assist the Project Manager in project planning and execution.

Preferred Qualification: (Optional/Good to have)

• Experience in any of the Pega frameworks, Underwriting, CS, CRM, CPM, BFSI, Smart Dispute, Smart Investigate, CLM/KYC etc.

• Exposure to Pega Decisioning or Pega Marketing modules, with a solid grasp of their application within customer engagement and business process workflows.