Sutherland

Customer Service Agent

Sutherland

Alexandria, Alexandria Governorate, egFull-timePosted Jan 26, 2026

Job description

Sutherland is a global leader specializing in AI , automation , cloud engineering , and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide. With a strong emphasis on digital engineering services , we deliver innovative technologies and business process excellence , creating unique value propositions for our clients.

Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions , including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences. Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model , enabling rapid innovation and supporting sustainable business growth.

This is a full-time, on-site role based in Cairo and Alexandria for a Sales Representative / Sales Specialist . In this role, you will be responsible for driving sales performance by engaging with customers, identifying their needs, presenting suitable solutions, and closing sales while ensuring excellent customer experience.

Your day-to-day responsibilities will include:

  • πŸ“ž Engaging with potential and existing customers to promote products and services
  • πŸ’Ό Identifying sales opportunities and converting leads into successful sales
  • πŸ›’ Presenting solutions tailored to customer needs and business goals
  • 🎯 Meeting and exceeding individual and team sales targets
  • 🌟 Building strong customer relationships through professional communication and persuasive selling techniques If you are motivated by results, enjoy influencing customer decisions, and thrive in a fast-paced sales environment, we want you on our team! πŸš€ We’re Hiring Sales Talent! 🌟 Fresh Graduates & Dropouts are welcome to apply! πŸŽ“ πŸ”‘ What we’re looking for: βœ… Fluency in English is a MUST (B2/C1 level) πŸ‡¬πŸ‡§ βœ… Strong Sales, Upselling & Persuasion skills πŸ’° βœ… Ability to close deals and handle objections confidently 🎯 βœ… Excellent communication, negotiation & active listening skills πŸ—£οΈπŸ€ βœ… Customer-focused mindset with a passion for achieving results πŸ’― βœ… Previous experience in Sales, Telesales, or Call Center environments is a plus πŸ“Š βœ… Familiarity with CRM tools is an advantage πŸ–₯️ βœ… Flexibility to work night & overnight shifts πŸŒ™ πŸ“ž Professional phone etiquette and confident sales communication are highly valued πŸ’Ό If you’re driven by targets, love sales, and want to grow your career, we want YOU! 🌟 All your information will be kept confidential according to EEO guidelines.