Job description
CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal. For best results, use Google Chrome to view this page. Quote from Hiring Manager This position will be responsible for providing reliable and professional customer care throughout the entire customer experience.
This includes order taking, record management, processing invoices, order administration as well as supporting customer service specialist tasks. Meaningful Work From Day One The person in this role will be team worker and communicator with an aptitude for providing quality service to all of Brown Forman’s customers - both external customers and internal customers (Supply Chain, Sales, Finance, Accounting teams, etc).
What You Can Expect Customer Service Respond to customer requests and queries Build strong relationships with Brown-Forman’s customers Communicate with logistics providers and import & logistics team concerning customer Requests, inventory availability and logistics issues. Be the first contact of customer complaints and escalate to Customer service specialists as needed Order Management Receive and process orders for customers using SAP Process orders from internal customers for promotional requirements Monitor the process from Order to CASH and escalate issue to Customer Service Specialist Assist with any master data setup and maintenance in SAP as requested Handle any ad hoc related tasks requested from manager What You Bring to the Table Must Have Experience: Minimum 1-2 years relevant experience in customer service Demonstrated ability to learn new computer software, such as SAP Skills Required Good communication skills Collaborative team player Excellent time management skills Adaptable and flexible IT literate
- MS Office applications & Google applications Data analysis Proactive Problem solving Basic English skill (both writing and reading) Multi-tasks handling ability What Makes You Unique Preferred Experience Wholesales customer experience is a plus SAP experience Logistics & warehousing experience is a plus Product Allocation & Demand Planning experience is a plus Who We Are We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
#LI #jackdaniels Requisition Type: Employee Management Level: Professional Global Job Level: P4 Number of Openings Available: 1