Ecom Operation Specialist - Japan

Job Purpose: As the Ecom Operation Specialist, you will own and continuously improve the end-to-end post-purchase customer journey for Arc'teryx Japan's ecommerce business — from seamless fulfilment operations to meaningful customer insights — ensuring every interaction after purchase deepens customer loyalty and reflects the values of the brand.

Key responsibilities

You manage order check, error handling, and escalation responses, including Guest Service inquiry escalations and SAP linkage confirmation.