Job description
DUTIES AND RESPONSIBILITIES
Understands the philosophy, objective, policies and standards of the hospital and nursing department. Adhere to the hospital policies and procedures and nursing code of conduct. Keeps confidential of patients’ personal and medical history. Listens to ward report before the change of each shift and receive assignments.
Assists the nurses in doing basic nursing care for patients’ comfort, safety, nutritional and elimination needs. Gives bed bath and provide total personal hygiene to non-ambulatory patients. Assist ambulatory patients when necessary. Assists staff nurse for dressing, setting intravenous lines, catheterization, swabbing, etc.
Clear the trolley after used. Was and place all instruments in the appropriate place. Assists the nurse in taking and recording vital signs e.g. temperature, pulse and respiration. Assists in maintaining record of intake and output chart. Assist in lifting, turning and positioning of patients in bed, bed to chair and bed to trolley using the correct body mechanics.
Assists in treatment of pressure areas. Assists in sending patients to O.T. and fetching from O.T. (trained nurse to follow). Escort patients to other departments for diagnostic procedures, physiotherapy, outpatient clinics e.g. (for uncomplicated cases) and fetch them back. Assists in admission, transfer and discharge of patients.
Assists in collection of specimen of urine, faeces, sputum and vomit and dispatch them to the lab and collect result back to the ward. Assists doctors when required. Gives bedpan, urinal to patients and cleans them after used. Makes and tidies beds. Change linen when necessary and places soiled linen in the appropriate colored code laundry bag.
Helps to maintain the cleanliness of pantry, treatment room, utility room and linen room. Assists in serving meals and drinks and to collect rays immediately after use. Sends and collects CSSS items. Attends staff meeting/conference and in service training. Carries any other duties when instructed by Nurse Manager/Charge Nurse/Unit Manager especially during emergency.
ALL STAFF RESPONSIBILITY ON CUSTOMER SERVICE All employees will understand and be able to implement Customer Service policy, as stated in the Quality Manual, Procedures, relevant work instruction and Customer Service Manual. Help to improve customer service by meeting and exceeding customer expectations. To help resolve difficulties customer may face.
To promote customer service of a high standard among staff. Keep customer service committee update on customer service issues. To ensure that when dealing with customers all members of the staff respond in a courteous, consistent, timely and fair manner and satisfy all reasonable requests from customers. To ensure that the hospital resources are used efficiently and effectively when dealing with customers.
Provide physical comfort, specifically relief from pain and pleasant and clean surrounding. Carbolizes beds and equipment and tidies patients’ bedside lockers, cardiac tables, chairs and surrounding areas Education: Sijil Pelajaran Malaysia Certified healthcare assistants would be a priority. Knowledge and Experiences: Experience working in a hospital setting is an advantage Special skills required Able to converse fluently and write in English language and Bahasa Malaysia Personal attributes Have interpersonal and communication skills.
Caring, honest, and responsible worker. Willingness to work on scheduled hours, shifts and weekends, public holidays and any time called during an emergency.