Analyst , GBS - Supply Planning

Job Description A bout the P osition The Digital Capabilities Analyst supports the Supply Planning team’s digital execution by tracking tool and process performance, maintaining strong master data quality, enabling KPI visibility (OMP , SAP & Aera), and delivering user support and training to drive consistent adoption and results.

In bri ef, you will be responsible for : OMP performance tracking is accurate , timely , and used in routines to drive actions Master data quality meets agreed standards, with clear ownership and issue resolution Aera KPI tracking is maintained , visible, and actionable for planners and leaders End users demonstrate improved tool adoption and standard work compliance through effective training and support Data issues and reporting gaps are identified early and resolved with the right partners Core responsibilities

1. OMP Performance Tracking & Reporting Support Maintain and publish OMP performance tracking (daily/weekly cadence) for the in-scope planning population Monitor core OMP KPIs and operational signals; highlight exceptions and trends for action Ensure reporting logic is consistent and auditable (definitions, refresh cadence, and data sources) Support routine execution by preparing materials for reviews and documenting follow-ups
2. Master Data Support & Data Quality Routines Execute and/or coordinate master data checks and updates that impact planning performance (e.g., planning parameters, item/location data, calendars, constraints) within defined governance Run data quality audits, identify recurring defects, and drive closure with owners Maintain a structured backlog of master data issues, with severity, owner, due date, and resolution notes Support standardization by documenting master data processes and creating simple job aids
3. Aera KPI Tracking Support Track and report Aera KPIs (adoption, data quality, and performance measures) in the agreed cadence Maintain metric definitions and thresholds so KPI reporting is consistent across teams Coordinate with capability/process owners to validate metric changes and ensure continuity of tracking Surface opportunities to improve Aera KPI performance through insights and targeted follow-ups
4. User Support, Training, and Adoption Enablement Provide front-line support to planners for OMP/Aera questions, issues, and “how-to” guidance Develop and maintain training content (quick guides, SOPs, refreshers) for new and existing users Facilitate training sessions and office hours; track attendance and completion where applicable Partner with planners and team leads to identify skill gaps and prioritize training topics that improve outcomes Support onboarding for new planners on OMP/Aera routines and master data basics
5. Continuous Improvement & Governance Support Identify recurring pain points in digital routines and propose practical improvements Support CI activities by tracking defects, cycle times, and adherence to standard work Participate in governance meetings and ensure action tracking is maintained and closed Help maintain documentation: SOPs, “day in the life” routines, and change logs as required Key Interfaces (Who you work with) Supply Planning managers and planners (GCC and stakeholders) Capabilities / CI teams Master Data owners and process governance leads IT / digital product support (as applicable) Business Unit / S&OP stakeholders (as applicable) Qualifications E xperience in supply chain planning, supply planning analytics, or supply chain systems support Strong data skills (Excel required ; reporting/BI tools preferred) Comfort working with KPIs, data quality checks, and operational routines Strong communication skills for training, support, and follow-up Ability to manage multiple requests and prioritize based on business impact Preferred Qualifications Hands-on experience supporting or using OMP and/or Aera Experience with master data governance and process documentation (SOPs) Experience delivering training or running office hours in a capability role Location(s) Mexico City

• Antara Tower A - 5th Floor
• Local Office Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .