Collections Specialist - Home Care - Private Duty

Are you a detail-driven collections professional who takes pride in getting it right and doing right by clients?

Care Advantage, Inc. is hiring a remote Collections Specialist to join our Private Duty revenue cycle team - a role where your persistence and integrity directly support the families and caregivers we serve every day.

About Care Advantage

Care Advantage is a home care company specializing in one-on-one, quality personal care and companionship in the home, hospital, nursing home, or rehabilitation center. We build individualized care plans for clients transitioning from hospital to home or seeking companionship for a few hours a day. For nearly 40 years, our Care Team has given families and facilities peace of mind - providing affordable, compassionate care whenever and wherever it's needed.

Why You'll Love Working Here

Our I CARE values guide everything we do:

• Integrity - Doing the right thing, even when no one is watching.

• Compassion - Treating people with patience and dignity.

• Accountability - Owning our actions and outcomes.

• Respect - Honoring everyone's story, including clients, families, and each other.

• Excellence - Striving to be better every day.

What You'll Do

• Perform collection duties for all assigned Private Duty accounts.

• Expedite billing corrections to the appropriate team members.

• Follow up on unpaid claims to confirm they are on file and being adjudicated.

• Notify branch offices of any needed changes to patient accounts or plans.

• Monitor aged private duty accounts receivable and take appropriate collection action, escalating issues to the Senior Director as needed.

• Review collection reports with the Senior Director as requested.

• Respond to client inquiries in a timely, professional manner.

• Make collections calls in line with company guidelines.

• Follow up and collect on balances deemed patient or client responsibility.

• Take on other duties as assigned.

What We're Looking For

• High school diploma or GED required.

• 3+ years of collections experience preferred.

• Private Duty collections experience is a plus.

• Excellent customer service skills.

• A positive, proactive team player.

• Strong analytical and problem-solving skills.

• Highly organized and detail-oriented.

• Strong Microsoft Excel skills.

• Experience with AlayaCare software is a plus.

Work Environment

This is a fully remote position. Occasional extended hours or weekend work may be required. You should be comfortable with the physical demands of a typical remote desk role - sitting, standing, and light movement - and able to lift a minimum of 10 pounds. Workplace accommodations may be available based on medical recommendations, where they do not create a hardship for the company.

Ready to Join Our Care Family?

If you're ready to bring your collections expertise to a mission-driven, remote-friendly team that truly lives its values, we'd love to hear from you. Apply today and help us continue delivering care that cares more.

Location: 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23234, 23235, 23236, 23173, 23114, 23112, 23113, 23832, 23836