Front Desk Coordinator

Front Desk Coordinator – Healthcare / Outpatient Clinic (Part-Time) Location: San Rafael, CA Job Type: Part-Time (20+ hours/week) Compensation: $23.00 – $27.00 / hour (commensurate with experience) About the Role Are you an organized, empathetic customer service professional looking for a meaningful role in a peaceful healthcare setting?

Pelvic Path is a premier, specialized outpatient physical therapy practice in San Rafael, CA. We provide compassionate, 1-on-1 care in a boutique clinical environment. We are seeking a reliable, warm Front Desk Coordinator / Medical Receptionist to serve as the face and voice of our clinic, manage front office operations, and ensure a smooth, welcoming experience for our patients.

Why Join Our Team? Supportive Work Culture: Join a collaborative, high-care clinic that values patient experience over high-volume turnover. Predictable Schedule: Part-Time schedule (20+ hours/week) with consistent shifts. Peaceful Environment: Work in a calm, modern, and beautiful boutique clinic in Marin County.

Key Responsibilities

Greet arriving patients warmly, answer incoming calls, manage email inquiries, and guide clients through digital onboarding and intake forms. Schedule & Flow Management: Manage therapist schedules, coordinate follow-up appointments, reduce schedule gaps, and handle waitlists to ensure optimal clinic flow. Payment Processing & Billing Admin: Collect payments, process credit cards, issue receipts, and generate superbills/invoices using our streamlined software.

Clinical & Administrative Support: Provide light administrative assistance to Physical Therapists (e.g., preparing intake folders, organizing patient charts, sending home exercise programs). Clinic Space Maintenance: Keep the reception area, waiting room, and common areas neat, sanitized, organized, and fully stocked with supplies and amenities.

Qualifications

& Skills Experience: 1+ years of front desk, receptionist, or customer service experience (experience in a medical clinic, physical therapy practice, wellness clinic, or boutique studio preferred). Communication: Exceptional verbal and written communication skills with strong empathy and active listening. Tech-Savvy: Tech-competent and comfortable using Electronic Medical Record (EMR) software, Google Workspace, and online scheduling platforms.

Privacy & Compliance: Knowledge of HIPAA compliance and strict adherence to maintaining patient confidentiality. Attributes: Detail-oriented, highly punctual, reliable, and skilled at multi-tasking in an organized manner. Schedule & Shift Details Shift Type: Part-Time (20+ hours/week) Schedule: Set days/shifts to be finalized upon hire (e.

g., consistent morning or afternoon blocks) Location: In-person at our San Rafael, CA practice site How to Apply Ready to play a vital role in our patients' wellness journeys? Submit your resume today for immediate consideration!