Customer Service Clerk

We are looking for a reliable, detail-oriented, and service-driven Customer Service / Cash Office Clerk who enjoys helping others and ensuring accuracy in daily operations. In this role, you'll support front-end operations by delivering excellent guest service, handling cash office responsibilities with precision, and helping ensure smooth, efficient store transactions.

At Hen House, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

If you are highly organized, trustworthy, and enjoy working in a fast-paced, team-focused environment where accuracy matters, this is a great opportunity to make an impact.

Key Responsibilities & Duties:

• Support exceptional guest hospitality by providing friendly, professional service and resolving guest questions or concerns efficiently

• Handle cash office functions including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records

• Ensure all cash handling procedures are followed to support accuracy, security, and compliance

• Operate cash registers to accurately process transactions, including cash, credit, and digital payments

• Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds

• Provide change, issue receipts, and handle returns or exchanges in accordance with company policies

• Assist with front-end operations including register support, bagging, and maintaining organized checkout areas

• Maintain organization and security of cash, safe, and cash office areas

• Report discrepancies, shortages, or overages in a timely manner

• Communicate clearly with leadership and teammates regarding cash flow, issues, and operational needs

• Maintain a clean, organized, and safe work environment

• Follow company policies, loss prevention practices, and safety standards at all times

• Collaborate with teammates across departments to support store operations and guest satisfaction

• Remain productive during slower periods by assisting with front-end or administrative tasks

Minimum Qualifications:

• Required: High school diploma, GED, or equivalent work experience

• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays

• Preferred: Experience in grocery or retail environments