Job description
Overview
Self-Portrait was established in 2013 by Han Chong in London, with a creative vision to make beautiful design accessible to all women. A graduate of Central Saint Martins, the Malaysian-born designer unites a refined aesthetic with a deft understanding of structure and materials that has propelled the brand’s meteoric rise and upended the contemporary fashion market.
Designed in London, made for the world
- Self-Portrait believes in celebrating and empowering the women in the clothes. Femininity ensured by elegant functionality, reflecting a sincere engagement and appreciation for a contemporary way of life. We are currently looking for full-time Supervisor at our Bicester Village Boutique.
Responsibilities
Maintaining customer database and helping to manage outreach and VIP strategy. Support training, managing and developing of the sales team. Support management of staff motivation by suggesting creative incentives & follow up. Consistently maintain personal grooming standards and that of the team. Ensure all stock is ticketed correctly and conforms to VM standards.
Respond effectively to customer questions and resolve issues on the floor Ensure security procedures are followed to prevent stock loss Maintain key information on the Self-Portrait customer, including recent purchases, key dates etc. Excellent selling skills and styling technique. Able to lead by example and pass these skills on to team through training and on the spot feedback.
Act as role model for extraordinary service. Notify Self-Portrait customers about new product arrivals that match their preferences. Any other duties as directed by Store Manager.
Qualifications
Previous experience in luxury retail is preferred, either in Supervisor or Keyholder role. Confident, professional and personable attitude. Strong leadership skills and ability to manage a team. Excellent customer service skills and ability to offer style advice. Immaculately presented, eloquent and well spoken. Own personal style and passionate about current trends.
Flexible availability. Maintaining customer database and helping to manage outreach and VIP strategy. Support training, managing and developing of the sales team. Support management of staff motivation by suggesting creative incentives & follow up. Consistently maintain personal grooming standards and that of the team.
Ensure all stock is ticketed correctly and conforms to VM standards. Respond effectively to customer questions and resolve issues on the floor Ensure security procedures are followed to prevent stock loss Maintain key information on the Self-Portrait customer, including recent purchases, key dates etc. Excellent selling skills and styling technique.
Able to lead by example and pass these skills on to team through training and on the spot feedback. Act as role model for extraordinary service. Notify Self-Portrait customers about new product arrivals that match their preferences. Any other duties as directed by Store Manager. Previous experience in luxury retail is preferred, either in Supervisor or Keyholder role.
Confident, professional and personable attitude. Strong leadership skills and ability to manage a team. Excellent customer service skills and ability to offer style advice. Immaculately presented, eloquent and well spoken. Own personal style and passionate about current trends. Flexible availability.