Parts Administrator

Parts Administrator

• Dock & Door Division Employee will provide excellent customer service to external, as well as, internal customers. Will be responsible for sourcing parts for internal and external customers.

Essential Functions

Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. Receive and fill telephone orders for parts from external customers and internal customers Fill customer orders from stock. Receive payment or obtain credit authorization. Take inventory of stock.

Advise customers on substitution or modification of parts when identical replacements are not available. Examine returned parts for defects, and exchange defective parts or refund money. Source Parts from Aftermarket sources Mark and store parts in stockrooms according to prearranged systems. Discuss use and features of various parts, based on knowledge of machines or equipment.

Requirements

Working knowledge of Forklift Parts and/or Heavy Equipment Parts and/or related industry. Exceptional customer service skills Ability to multi-task in a fast-paced environment Strong computer proficiency A strong technical aptitude Excellent problem-solving ability Exceptional attention to detail Physical Requirements Ability to stand, sit, & walk frequently Drive vehicle up to 2 hours consecutively per day Ability to occasionally bend/stoop, kneel, crouch, & squat Ability to frequently grasp and use fine manipulation Ability to frequently carry up to 30 pounds of weight up to 200 ft Frequently lift up to 30 pounds of weight from the floor to above the shoulders Weights in excess of 30 pounds may need to be lifted between floor and shoulders on rare occasion Physical ability to occasionally push various items, such as equipment, filters, motors, tools, pumps up to 75 pounds distances of up to 5’.