Director, Client Success

Our Opportunity: As the leader of Client Success at Fetch, you’ll lead a cross-functional team of Client Success Manager (CSM), Support, and Implementation resources who own our most important client relationships across the multifamily industry. This is a people-leadership role: you’ll spend the majority of your time developing team members into stronger consultative partners, while also building the structures, processes, and metrics that turn good individual account work into a predictable, scalable retention engine.

You’ll be measured on the health and growth of your team as much as the health and growth of the book of business they manage. If you get energy from coaching people to do their best work, and you think in systems and playbooks rather than one-off fixes, this role is built for you.