ACT Ops Specialist, GM Field

Key job responsibilities

• Handling assigned daily tasks, manage and handle exceptions in daily work. Uses knowledge and skill to meet assigned goals in timely manner.
• Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP; evaluating compliance risks and escalates roadblocks.
• Collaborating with service providers and origin or destination logistics teams to solve issues
• Building and maintaining relationships with key seller accounts
• Managing a portfolio of seller accounts across designated marketplaces
• Act as the team process expert co-work with other stakeholders on process improvement/Product launch/UAT Test
• Managing business reporting as required, perform root cause analysis and own specific action to fix problems.
• Any Add-hoc task assigned by leaders.
• Bachelor's degree or equivalent
• Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations
• Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.