Service Advisor

Automotive Service Advisor Colonial Chevrolet of Acton - Acton, Massachusetts

Annual Pay Range: $90,000-$125,000

Colonial Chevrolet of Acton is looking for an energetic, outgoing, and customer-focused Automotive Service Advisor to join our team.

We are looking for a true people person who enjoys building relationships, works well as part of a team, and is committed to giving every customer an exceptional service experience. The ideal candidate will be professional, organized, dependable, and capable of handling a busy service drive while maintaining a positive attitude.

Duties and Responsibilities:

• Greet customers promptly and professionally upon arrival

• Listen carefully to customers and accurately document their vehicle concerns

• Prepare complete and accurate repair orders

• Review vehicle service history and recommend necessary maintenance

• Explain recommended repairs and maintenance in clear, understandable terms

• Provide customers with accurate cost estimates and expected completion times

• Obtain customer authorization before beginning additional repairs

• Maintain regular communication with customers throughout the repair process

• Provide timely updates regarding repair status, costs, and completion times

• Work closely with technicians, dispatchers, parts employees, and service management

• Review technician inspection results and communicate recommendations to customers

• Monitor repairs to help ensure work is completed accurately and on time

• Coordinate warranty, recall, maintenance, and customer-pay repairs

• Arrange transportation, shuttle service, rental vehicles, or loaner vehicles when applicable

• Contact customers regarding declined services and future maintenance needs

• Review completed repair orders for accuracy before customer delivery

• Explain completed repairs, warranty coverage, and final charges

• Process payments and properly close repair orders

• Follow up with customers to ensure satisfaction with their service experience

• Help maintain strong customer satisfaction and manufacturer survey scores

• Address customer questions or concerns professionally and work toward a timely resolution

• Maintain an organized, clean, and welcoming service-drive environment

• Follow all dealership, manufacturer, warranty, and safety procedures

• Protect customer information and dealership records

• Assist other service advisors and departments when needed

• Perform additional duties assigned by the Service Manager or General Manager

Required Qualifications:

• Previous automotive service advisor or dealership experience preferred

• Strong customer-service, communication, and relationship-building skills

• Energetic, outgoing, and professional personality

• A team-oriented attitude and willingness to assist others

• Ability to provide an excellent customer experience in a fast-paced environment

• Strong organizational skills and attention to detail

• Ability to manage multiple customers and repair orders simultaneously

• Ability to explain automotive repairs and maintenance clearly

• Sales ability with a customer-first, consultative approach

• Comfortable using computers, dealership management systems, email, and text messaging

• Ability to handle customer concerns calmly and professionally

• Dependable attendance and punctuality

• Valid driver’s license with an acceptable driving record

• High school diploma or equivalent

• Ability to pass any required pre-employment screening

What We Offer:

• Annual earning potential of $90,000-$125,000

• Compensation based on experience, performance, and results

• Busy service department with a strong customer base

• Supportive and team-oriented work environment

• Opportunity for professional growth and advancement

• Employee benefits available to eligible full-time employees

If you are an energetic people person, a strong team player, and passionate about giving customers a great service experience, we want to hear from you!

Please apply in person or call Colonial Chevrolet of Acton at 978-263-1000 to learn more or schedule an interview.

Colonial Chevrolet of Acton 171 Great Road Acton, MA 01720