Front of House/ Customer Experience - One City

FRONT OF HOUSE / CUSTOMER EXPERIENCE Location: Battersea Power Station Pay: £13 - £14/hr One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience. This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy.

You'll be a key part of the "live" environment, helping ensure energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.

KEY RESPONSIBILITIES

Deliver every first-timer greeting and studio walkthrough at the highest level — informative, high-energy, and welcoming. Instant Communication: Ensure member feedback and on-site queries are dealt with instantly. Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.

Atmosphere & Energy Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close. Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution and maximum member engagement. Operational Excellence Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks.

Shift Support: Assist with opening/closing procedures, making sure the studio is always "performance-ready." Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.

What we're looking for

Energy & Drive: You thrive in a fast-paced environment and bring enthusiasm to every shift. Atmosphere Driven: You understand how to influence the energy of a room. Organised: You enjoy the logistics of a busy floor and juggling multiple tasks. Team Player: You take direction well, work well with others, and lead by example in your own corner of the studio.

THE LOGISTICS Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm. Weekend Energy: We're open 7 days a week, so regular weekend work is required. WHY ONE CITY? Competitive Pay: £13 - £14/hr. UNLIMITED One City classes (Run City & Cycle City). Clear Progression: A direct path for those looking to move into Studio Lead and beyond.

HOW TO JOIN ONE CITY Alongside your CV, please send us a few lines video telling us: "What does a top-tier customer walkthrough look like to you, and how do you maintain a high-energy atmosphere during a busy shift?"