Account Manager KENYA (Nairobi) - ING507

At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success. Here’s what that means for YOU: You’ll excel at what you do because you’re in a role that aligns with your skills and passions You’ll be aligned with our core values

• High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission. If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you. Purpose of Role/Summary: The account manager is responsible for closing potential leads via phone, ensuring clients receive exceptional service, and maintaining long-term relationships to maximize deposits, trading volume, and client satisfaction. This role requires strong communication skills, a passion for sales, and the ability to thrive in a fast-paced financial environment. Main Activities and Responsibilities: Educate clients about INGOT Brokers’ account types, services, offers, and financial instruments Maintain strong follow-up with clients post-sale to ensure satisfaction, resolve issues, and encourage additional deposits and trading activity Close qualified leads through outbound phone calls using effective sales techniques Promote new features, new promotions, and updates to existing clients to boost retention and loyalty Track and meet individual KPIs and performance goals Collaborate with internal departments to ensure smooth onboarding and client experience Perform other duties relevant to the scope of the role, as assigned Any other duties relevant to the role Required Skills & Experience: 1+ year of experience in the financial industry OR 2+ years of experience in telesales or a sales-related role. Proficiency in English Excellent communication and interpersonal skills Strong sales and deal-closing ability Client-focused approach with high problem-solving capabilities Familiarity with trading platforms, account types, instruments, spreads, etc will be an advantage Comfortable with email, Excel, and using online platforms for communication and reporting Effective time management and organizational skills Creative thinking and a positive attitude Goal-oriented and self-motivated High energy and resilience under pressure Professionalism and accountability Team player with a collaborative attitude Further Info: Working hours are 09:00 – 18:00 Monday to Friday The role is in Nairobi, Kenya Friendly and fun working environment Paid annual leave entitlement A competitive compensation package which includes great benefits