Service Desk Analyst

Company : Terra Industrial New Zealand Limited Launch your IT career with Terra! We're looking for a Service Desk Analyst to join our IT team, providing first and second-level support across the business. This is an excellent opportunity for someone early in their IT career who has recently completed a tertiary qualification.

Some hands-on experience through study projects, internships, part-time work, or an IT support role is required. You'll be joining a team that genuinely enjoys working together, with a supportive leader who is committed to helping you develop your technical skills and build a long-term career in IT. The role: As a Service Desk Analyst, you'll be the first point of contact for technology support across the business, helping our people stay connected and productive every day.

Your responsibilities

Providing first and second-level support for desktops, applications, devices, printers, phones and networks Logging, prioritising and resolving service desk tickets Troubleshooting IT issues and escalating where required Supporting business users with ERP and other applications Keeping customers informed and updated throughout the process Contributing to continuous improvement initiatives within the IT team Participating in an on-call roster to support the business outside standard hours No two days are the same, and you'll have plenty of opportunities to learn new technologies, develop your problem-solving skills, and grow your career.

What you get: A competitive, market tested salary Up to 6.5% employer contribution to your super fund Subsidised medical insurance Purchasing privileges Discount fuel card Your uniform Annual wellness check and flu jabs Ongoing training and development Individual development plans, regular training and career opportunities A team that wants to see you succeed We are seeking someone who: Has a relevant tertiary qualification in IT (or is nearing completion) Has some practical IT experience through work, projects, internships or study Is passionate about delivering great customer experiences Communicates confidently and professionally with people at all levels Loves solving problems and learning new technologies Sounds like you?

To apply: Please attach your current CV and a cover letter, of no more than one page, that tells us: Why this role interests you Tell us about a time you helped someone achieve a positive outcome — this could be a customer, teammate, classmate, or member of the public. What did you do, and what does that experience say about your approach to service?

Where you would like your career to take you over the next few years An interesting fact about yourself Apply now, or for more information please contact the Talent Acquisition team on 0800 CAT JOB (0800 228 562). Note: this role is only open to candidates who have the legal right to work in NZ. Please apply immediately, as we may close applications prior to the advertised date.