Job description
GENERAL DESCRIPTION To plan and carryout duties in related to Billing, Cashiering, and Insurance / MCO in providing excellent quality management and continuous improvement and development in line with hospital objectives . JOB DESCRIPTION Billing Functions Responsible to enter / update all charges relating to patient’s treatment.
Responsible to check with wards / other services and to ensure that all charges have been properly taken up before patient is discharged. Responsible to check and ensuring that billing is done accurately before finalization of bill and the Consultant Fees charged as stipulated as 13th Schedule. Responsible to attend to patient’s query regarding the bill, charges and payments.
Responsible to reconfirm all Guarantee Letters, validity period, coverage limit with MCO Unit and insurance companies before releasing patient for discharge. To ensure patients are properly discharged in K-CIS once bill is finalized . Responsible to contribute in ensuring quality objective of the Unit is met. Cashier Functions Responsible to generate patient’s bill.
Responsible for collecting all payments and issue official receipts for all transactions. Responsible for arranging the agreement of deferred payment after approval from authorized personnel . To ensure all the required documents are obtained and in order. To ensure all payment received is immediately allocated . To ensure cash and credit card refund is in accordance with Cash Management Policy.
Immediate issue Credit Note and Debit Note for any excess uncovered items from corporate clients. Responsible for generating Detail Close Till Report from HITS and ensuring own collection tally with the report. Responsible for the safety of own collection. Responsible for ensuring the daily cash drop is carried out and recorded in accordance with KPJ policy.
OSH Act & Regulations 1994 Responsible and accountable for carrying out duties as employee stipulated in OSH Act & Regulations 1994. To take reasonable to carry at work for the safety of yourself and other people . To co-operate with your employer or any other person in the discharge of any duty. To wear or use any protective equipment or clothing provided by the employer.
To comply with any instruction and measure on occupational safety and health. Patient Safety Goal Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety. Ensure the policies on Patient and Family’s Rights are always addressed . Integrated Management System Participates actively and encourages compliance to all policies and Procedures of ISO 9001:2015, OHSAS 18001, ISO 14001:2015, ISO 45001:2018, ISO 37001: 2016, Malaysian Hospital Accreditation Standards and PSG.
PDPA Act 2010 To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010. Participate actively in any other new service that is introduced Ensure produce better result and Continual Improvement in deliver service to customers. To perform any other duties as and when required by the management Produce outcome within the expectation of the shareholder and customers.
JOB REQUIREMENTS Minimum: Minimum qualification of SPM. Good interpersonal, pleasant appearance, good written communication skill as well as fluent in both spoken and written in Bahasa and English. IT literate with knowledge in Microsoft Office. Preferred: Diploma from recognized university. 3 year s ’ experience in related fields.
Good interpersonal, pleasant appearance, good written and communication skill as well as fluent in both spoken and written Bahasa, English and Mandarin. IT literate and proficient in Microsoft Office . Willing to work extra hours i.e. after office hours, on weekends and public holidays (whenever required ). PERSONAL CHARACTERISTICS Good communication and management skills.
Possess excellent decision-making, strategic thinking, leadership, interpersonal and ethical conduct skills.