Self Direction Program Specialist

Summary As a Self-Direction Program Specialist at Kan. Time, you will serve as a key implementation lead and subject matter expert in Self-Directed Services (SDS), including Financial Management Services (FMS), Participant-Directed Services, and Employer Authority models. You will guide customers through the end-to-end onboarding, configuration, training, and go-live processes using Kan.

Time’s industry-leading SaaS platform. This role requires deep knowledge of SDS workflows, Medicaid waivers, and program rules, combined with a consultative approach to training and project management. Duties & Responsibilities Lead end-to-end implementations of Kan. Time’s Self-Directed Services platform, including discovery, setup, training, go-live support, and transition to ongoing support.

Train agency staff and stakeholders (financial intermediaries, case managers, employers, participants) on Kan. Time’s SDS workflows and features. Configure system components specific to SDS including budgeting, payroll mapping, timesheet capture, employer/worker setup, spending plans, and program-specific rule engines.

Serve as the SME for Medicaid waivers and Self-Directed programs across various states, guiding clients through best practices and compliance with state and federal regulations. Develop and maintain implementation project plans specific to SDS with defined milestones, deliverables, and success criteria. Collaborate cross-functionally with Product, Engineering, QA, and Support teams to resolve implementation issues and enhance SDS-related product capabilities.

Assist in preparing custom training content, knowledge base articles, and go-live readiness materials tailored for the SDS client base.

Requirements

3+ years of experience working in or implementing Self-Directed Services or Financial Management Services (FMS) programs Strong knowledge of Medicaid waiver programs, EVV (Electronic Visit Verification), and SDS models (Employer Authority, Budget Authority, Agency with Choice) Prior experience with SaaS or EMR/EHR software implementation or training preferred Exceptional written and verbal communication skills Strong project management, client engagement, and cross-functional collaboration experience Ability to travel occasionally (up to 20%) for onsite implementations or trainings