Senior/Business Process Analyst

Title: Senior/Business Process Analyst

Department: Global Product Operations

Location: Hyderabad

Shift: Rotational – Depends on business needs

Job Duties: Business Process Analyst is responsible for understanding the workings of Department-wide processes to improve and maintain them. This role will focus on new project implementations within the Operations department by performing the following essential job duties:

Key Responsibilities

• Manage and prioritize the implementation project backlog, ensuring timely progression of initiatives and requests.
• Conduct initial discovery sessions to assess and understand new business requests and implementation requirements.
• Assist in evaluating the scope, complexity, and resource requirements of new implementation projects.
• Facilitate detailed requirements-gathering and process elicitation sessions to document current-state business processes and operational workflows.
• Provide recommendations on data tracking methodologies that align with implementation standards while supporting accurate reporting and performance measurement.
• Develop and maintain end-to-end future-state process documentation, covering the entire project lifecycle from work intake through billing and project closeout.
• Continuously update and maintain process documentation to reflect changes throughout the implementation lifecycle.
• Deliver project tracking and process documentation training to stakeholders and project teams as required.
• Identify, investigate, and document data anomalies, and develop corrective action plans to improve data quality and process integrity.
• Support and drive department-wide initiatives focused on project tracking standardization, process consistency, and operational excellence.
• Collaborate with cross-functional teams to identify process improvement opportunities and enhance reporting, tracking, and implementation effectiveness.

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**Required Knowledge, Skills and Abilities

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• Experience in business process mapping, workflow design, and process flow documentation.
• Experience writing standard operating procedures and training material.
• Strong problem-solving, organizational skills and the ability to multi-task.
• Willingness to work within important deadlines.
• Must have the ability to establish priorities, work independently, and proceed with objectives without supervision.
• Must possess the ability to drive projects from beginning to end.
• Must be comfortable asking delving questions of internal resources of all levels.
• Experience identifying process improvement, automation, and operational efficiency opportunities.

**Desired Knowledge, Skills and Abilities:

**

• Experience identifying and evaluating AI, and automation opportunities within business processes.
• Experience delivering training to both Management and Production employees.
• Salesforce reporting
• Power BI Reporting
• Microsoft Tools (Co-pilot, Excel, Word, PowerPoint)
• Generative AI Tools (Claude)

Experience

2–5 years of experience in Business Process Analysis, Operations, Process Improvement, or a related field.

Education: Bachelor’s Degree