Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Palo Alto Networks Firewalls Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application.

This role is dedicated to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client issues and thoughtfully designs effective resolutions, drawing upon extensive knowledge of the product to support seamless functionality and client satisfaction throughout daily interactions.

Roles & Responsibilities:

• Rollout and operation of Cisco RAS VPN (Firepower) Palo Alto Network Security (SASE and On. Prem Firewalls) Broadcom Proxy Services.
• Analysis, testing and evaluation of new technologies
• Design, conception and further development of the infrastructure
• Creation of security policies and configuration specifications
• Carrying out tests and certifications (test laboratory)
• Implementation of complex migrations
• Responsible for the troubleshooting of Level 3 incidents
• Implementation and evaluation of error analyses
• Conducting and evaluating audits / reviews of standards
• Life-Cycle Management (Config, HW and SW)
• Technology and innovation consulting
• Creation and implementation of presentations / decision templates
• Collaboration in a responsible 7x24h operating environment with on-call duty Good knowledge of the development of on-prem infrastructures in the field of LAN, sound knowledge of WLAN Professional & Technical Skills:
• Must To Have Skills: Proficiency in Palo Alto Networks Firewalls.
• Strong understanding of firewall configuration, management, and troubleshooting.
• Experience with network security protocols and best practices.
• Ability to analyze and resolve complex technical issues related to firewall systems.
• Familiarity with monitoring tools and incident response procedures.
• Skilled in documenting technical processes and client communications clearly and effectively. Additional Information:
• The candidate should have minimum 5 years of experience in Palo Alto Networks Firewalls.
• This position is based at our Bengaluru office.
• A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.