Content Specialist

Role Overview: The Content Operations Specialist is responsible for creating, updating, and maintaining accurate customer content across the Grubtech platform. This includes menus, pricing, images, and configurations to ensure a seamless ordering experience across all integrated delivery channels.

Key Responsibilities

• Create and maintain restaurant menus and content on the Grubtech platform.
• Ensure accuracy of: o Menu items, descriptions, modifiers, and prices o Availability, taxes, and configurations
• Manage content updates for: o New customer onboarding o Menu changes and promotions o Seasonal or regional updates
• Validate content across multiple delivery platforms to ensure consistency.
• Work closely with Onboarding, Activations, Technical Support, and Customer Success teams to align content with customer needs.
• Follow defined content quality standards and SLAs.
• Identify and report content issues that may impact order flow or customer experience.
• Maintain internal documentation and content guidelines.
• Support high-volume content updates during launches and peak periods.

Required Skills

& Qualifications:

• 1–3 years of experience in content operations, data entry, or platform support.
• Strong attention to detail and accuracy.
• Ability to manage high volumes of content without compromising quality.
• Familiarity with SaaS platforms, CMS tools, or admin dashboards.
• Strong organizational and time-management skills.
• Clear written communication skills.