VP, Transformation Specialist, Transformation Group, Transformation Data Strategy and Planning

Business Function The Transformation Group, under Transformation, Data, Strategy and Planning (TDSP), drives bank-wide collaboration across functions and markets to execute the Bank’s transformation agenda. Key focus areas include: Driving Operating Model Transformation (OMT) Supporting the setup and core elements of Managing through Journeys (MtJ) Scaling GenAI / Agentic AI use cases and adoption Enhancing customer experience (CX) by leveraging Behavioral Science (BSCI), RED, and complaint journey frameworks Advancing the future of work Improving the employee journey through EX survey insights Dialling up innovation Responsibilities Drive Transformation Outcomes (OMT & Innovation) Lead transformation initiatives to deliver measurable financial and non-financial outcomes from OMT Shape, prioritise, and scale new OMT opportunities aligned to business priorities Champion innovation with impact, ensuring initiatives translate into tangible business value Scale AI and Emerging Capabilities Lead adoption and scaling of GenAI and Agentic AI use cases, including employee agents Influence business units to embed AI capabilities into practical ways of working Oversee GenAI deployment to ensure alignment with local regulatory requirements Enhance Customer Experience (CX) Set the direction for CX design, practices, and processes by leveraging: Behavioral Science (BSCI) RED principles Complaint journey frameworks Empathy-driven approaches Drive the embedding of CX improvements into day-to-day operations and transformation programmes Strengthen Organisation Capability & Culture Influence the organisation to adopt transformation practices and mindset Shape a next-generation workplace powered by Agentic AI Lead continuous improvement of the employee journey through insights from employee surveys and feedback COO Priorities Partner with the COO on strategic initiatives and assigned priorities Requirements 8–10 years of experience in a similar role, preferably in banking or financial services, management consulting, or related industries Strong business acumen with proven ability to build, influence, and manage senior stakeholder partnerships Experience engaging and influencing stakeholders across functions, regions, and seniority levels Excellent problem-solving, analytical, and critical thinking skills Effective communication and stakeholder management abilities Ability to work collaboratively in a cross-functional environment and lead specialists to deliver outcomes Strong growth mindset; adaptable, self-driven, and able to operate in ambiguity Thrives in a fast-paced, high-growth environment Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: A12 - 17F (Taiwan) Job: Digital Schedule: Regular Employee Status: Full time