Customer Experience Coordinator - Gaylord National Resort & Convention Center, Washington, DC

Position Overview

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.  

Key Job Responsibilities

Customer Contact   • Acknowledge and interact with customers while maintaining a pleasant and professional image.   • Build relationships with customers to establish trust and open communication.   • Pro-actively identify potential issues and provides solutions to client&