Enterprise Customer Success Manager

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units , our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

• **A Top-Tier Growth Company: **Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
• **Innovative Leadership: **Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
• **Product & Software Excellence: **We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the *Security Today Govies Award *for 2025.

ABOUT THIS ROLE

As an Enterprise Customer Success Manager at LVT, you will act as the strategic partner and primary executive interface for our high-impact enterprise accounts. Managing a high-value book of business, you will drive product adoption, maximize client ROI, and champion the voice of the customer internally to shape our technology roadmap. This role requires a blend of technical acumen, executive presence, and a proactive approach to retention and growth.

This role is fully in-office based out of our Headquarters in American Fork, Utah, and requires up to 30% travel to conduct quarterly Executive Business Reviews at key client sites.

ROLE RESPONSIBILITIES

Strategic Relationship Management:** Develop and maintain deep, trusted partnerships with C-suite and key stakeholders across a portfolio of 30+ enterprise organizations, ensuring overall satisfaction and long-term retention.

Time-to-Value Acceleration:** Partner with internal deployment and technical teams to facilitate seamless, efficient onboarding, ensuring enterprise clients quickly adopt and maximize LVT’s hardware and software solutions.

Product Advocacy & Education:** Act as a product expert to lead comprehensive training sessions, continuously educating clients on new features, Agentic AI updates, and industry best practices.

Proactive Account Health Monitoring:** Systematically monitor account health and usage data to identify risks early, collaborating with Technical Support to resolve escalations swiftly before they impact the client experience.

Commercial Renewal & Growth Management:** Drive the end-to-end renewal cycle and partner with the Sales team to identify, position, and secure strategic upsell and cross-sell opportunities.

Cross-Functional Collaboration:** Act as the primary internal bridge between your enterprise clients and LVT's Product, Engineering, and Operations teams, translating customer pain points into actionable insights for our product roadmap.

Executive Presentation:** Structure, prepare, and deliver high-impact, data-driven quarterly Executive Business Reviews (EBRs) that demonstrate measurable business value and operational ROI.

OUR IDEAL CANDIDATE

Enterprise Tech Experience:** 5+ years of proven success in a customer success or strategic account management role, specifically managing enterprise-level portfolios with an average ARR of $1M+.

Industry Domain Knowledge:** Strong familiarity with video surveillance, advanced analytics, IoT, or related intelligent site technologies.

Executive Presence:** Exceptional communication, negotiation, and interpersonal skills, with a proven ability to command a room and present effectively to C-level executives.

Data-Driven & Analytical:** Ability to analyze complex usage metrics and operational data to derive actionable insights and build compelling value narratives for clients.

Proactive Problem Solver:** A customer-centric mindset with a track record of anticipating client needs, mitigating churn risk, and navigating complex corporate hierarchies.

Cross-Functional Leadership:** Strong internal coordination skills, with the ability to rally cross-functional teams to solve customer challenges and execute corporate objectives.

Education

& Travel Readiness:** Bachelor’s degree in Business, Marketing, or a related field, and the ability to travel up to 30% for strategic on-site client reviews.

BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.* All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.*