BPO - Ecommerce Customer Support Representative (Onsite Setup)

We’re seeking a highly motivated and experienced customer service professional to handle inbound inquiries via phone, email, and chat. This is a contract remote role (40 hours/week), you must be based in California for time zone alignment.

Key Responsibilities

Handle customer inquiries and support requests via phone, email, and live chat Assist customers with order questions, returns, product information, and general support Process and update orders in Shopify Communicate clearly and professionally in writing and over the phone Accurately complete tasks using Adobe Acrobat, Microsoft Office, and other systems What We’re Looking For: Minimum 3–4 years of customer service experience in a call center or similar setting Excellent verbal and written communication skills Strong computer literacy and ability to multitask across platforms Ideally, experience with tools like Shopify , Microsoft Office , Adobe Acrobat , email platforms , and other digital systems A friendly, problem-solving attitude and a self-starter mindset To ideally work PST hours initially as they ramp up and then move to CST