Coordinator

📦✨ Customer Experience Coordinator

Do you love helping people, juggling details like a pro, and being the calm voice when life gets a little chaotic? If customer service is your superpower and you thrive in a fast‑paced, people‑first environment, we want you on our team.

Every move has a story-and you'll be the trusted guide helping customers through theirs.

🚀 What You'll Be Doing

No two days are the same, but here's what you can expect:

• Be the friendly first voice customers hear by running introductory and pre‑move counseling calls

• Manage all pre‑move and day‑of‑move communication with customers

• Keep customers informed, calm, and confident through clear phone and email communication

• Handle day‑to‑day customer service needs like a champ

• Maintain detailed, accurate move notes and records across multiple systems

• Process customer files to ensure smooth moves and positive revenue

• Jump in to support teammates whenever needed (teamwork makes the dream work!)

• Stay curious-learn, grow, and help others grow along the way

• Tackle other tasks that help keep operations running smoothly

💡 The Skills That Make You Shine

You're probably a great fit if you:

• Communicate clearly and professionally-both written and verbal

• Genuinely enjoy helping customers and solving problems

• Can prioritize, re‑prioritize, and multi‑task with confidence

• Stay organized even when things get busy

• Thrive under deadlines and time‑sensitive situations

• Work well independently and as part of a team

• Build positive relationships with customers and coworkers alike

🎓 Experience We're Looking For

• High School diploma required (Associate's or Bachelor's degree preferred)

• At least 1 year of experience in related customer service field

• Experience with move management systems (Movers Suite, Quotes to Go) is a plus

• Solid computer skills, including Microsoft Word and Excel

🌟 Why You'll Love It Here

You'll be part of a collaborative team that supports each other, values learning, and knows the power of great customer experiences. Plus, you'll play a key role in helping people navigate one of life's biggest transitions-moving!

All employees will be subject to a pre employment background check and drug screen.