Job description
Great support doesn't just fix issues, it helps avert them. As the Customer Experience Engineering Manager for Apple Services, you'll lead a team shaping how millions experience AppleCare One, AppleCare+, App Store, Apple Music, Apple TV, Podcasts, Fitness+, and more. Your mission is to create intuitive, delightful experiences that minimize the need for support and ensure customers find solutions effortlessly when needed. By eliminating friction, your work drives satisfaction, retention, and Apple's competitive edge.
Our AppleCare Support Engineering team acts as a bridge between our customers and our Apple Services product teams. From AppleCare One to App Store and Apple Music, our work enhances how people connect, create, and enjoy content.