Front Office Manager

START NOW. LEAD INTO 2027 Join our team today and build your next career chapter with Grecotel. Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Front Office Manager to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth.

By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.

Responsibilities

Manage the daily operations of the Front Office department, ensuring exceptional guest service is delivered Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity Monitor and manage room inventory, availability, and rates to maximize revenue Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments Handle guest complaints and resolve any issues to ensure guest satisfaction Manage the budget and expenses of the Front Office department Maintain a positive working relationship with other hotel departments to ensure teamwork and efficient operations Requirements Bachelor's degree in Hospitality Management or related field Minimum of 3 years of experience in a Front Office Manager role in a luxury hotel environment Knowledge of hotel systems such as PMS, POS, and CRM Excellent leadership, communication, and customer service skills Strong organizational and problem-solving abilities Ability to multitask in a high-pressure environment Fluency in English, knowledge of additional languages will be considered as an asset Benefits Competitive salary package and additional benefits Career development within Greece's leading hospitality group Opportunities for internal mobility and long-term career growth Accommodation (if necessary) and full board Transportation support and/or travel expenses Access to training and educational programs A dynamic and supportive working environment Employee discounts across Grecotel hotels and selected partner businesses A people-focused culture built on teamwork, respect and excellence