Call Center Scheduler FPP

MAIN FUNCTION: Promptly and professionally answers telephone calls.• Updates patient demographic information and enter into electronic record.• Creates new patient records as needed.• Conduct insurance information verification and eligibility checks.• Schedules patient appointments according to established office protocols and triage guidelines.

• Communicate with physician office staff on patient concerns, requests, and scheduling changes.• Refer patients as needed to Griffin Faculty Physician and Griffin Hospital resources.• Identifies potential gaps in care, including need for annual preventative visits, and schedules as needed.• Participates in pop