Guest Relations Supervisor - Russian Speaker

Job Location: Anantara Maia Seychelles Villas

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Responsible for delivering exceptional guest service to Russian-speaking guests by ensuring effective communication, coordinating personalized experiences, handling guest requests and concerns, supervising daily guest relations operations, and maintaining Anantara's luxury service standards to achieve high guest satisfaction.

Guest Relations Supervisor (Russian Speaker) The Guest Relations Supervisor (Russian Speaker) is responsible for delivering exceptional guest service by acting as the primary point of contact for Russian-speaking guests throughout their stay. The role ensures a seamless arrival and departure experience, anticipates guest needs, resolves complaints promptly, and coordinates with all departments to deliver personalized luxury service.

Key Responsibilities

Welcome and assist guests during check-in and check-out. Provide personalized service and respond to guest requests efficiently. Communicate effectively with Russian-speaking guests and provide translation support when required. Handle guest feedback and resolve complaints in a professional and timely manner. Supervise daily Guest Relations operations and support the Guest Relations team.

Coordinate special occasions, VIP arrivals, and guest preferences with relevant departments. Maintain accurate guest profiles and records in the property management system. Ensure compliance with Anantara brand standards, policies, and service procedures. Prepare daily reports and communicate important guest information to management.

Assist with training, coaching, and mentoring Guest Relations team members. Perform any other duties assigned by management. Not the right fit? Set up email alerts as new job postings become available that meet your interest!