Job description
Role Overview: We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities
Handle inbound and outbound customer calls. Respond to customer queries via email, chat, and other digital platforms. Provide accurate information on products, services, and policies. Troubleshoot issues and escalate when required. Maintain professionalism and ensure customer satisfaction. Document interactions and follow up as needed.
Collaborate with internal teams to improve service quality. Meet KPIs and SLA targets. Adhere to company policies and processes Skills & Qualifications: 2–4 years of experience in voice and non-voice customer service. Manage multiple chats/emails/calls simultaneously. Excellent communication skills in English (written and verbal).
Strong problem-solving abilities. Ability to multitask efficiently. Familiarity with CRM tools is an advantage. Comfortable working in a fast-paced environment. Willingness to work rotational shifts (6 days/week). Good interpersonal and teamwork skills. Candidates with hands on experience on AI tools would be preferred.
Office Location: