Scheduling & Operations Specialist

Location: Manhattan, NY Schedule: Full-Time, 40+ Hours per Week (Fixed Schedule; Includes Weekends) Work Setting: On-Site (Security Operations Center Environment) Compensation: $24 - $27 per hour (Based on Experience) Reports To: Manager, Scheduling & Operations About the Role The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS’ Security Operations Center (SOC).

This role is responsible for real-time workforce coordination, attendance monitoring, escalation handling, and operational continuity across multiple client locations. This position is designed for highly organized, decisive professionals who thrive in fast-paced, real-time environments. The Specialist plays a critical role in stabilizing daily field operations, ensuring coverage reliability, and serving as a central coordination point between field teams and leadership.

This is an operational command-support role. Core Responsibilities

1. Workforce Scheduling & Coordination Assign daily and weekly shifts based on availability, qualifications, and operational needs Maintain optimal staffing levels while managing overtime exposure Communicate schedule updates clearly and promptly Make real-time adjustments to staffing plans as conditions change
2. Real-Time Attendance Monitoring Track employee attendance and punctuality Monitor shift check-ins and verify coverage status Identify no-shows or late arrivals immediately Coordinate rapid response coverage for call-outs
3. Security Operations Center (SOC) Responsibilities Verify visitor access requests in accordance with site protocols Grant or deny entry authorization based on established procedures Coordinate verification of mail and package inspections when required Issue real-time operational updates to field teams and management Maintain accurate logs of access decisions, attendance records, and escalations Monitor internal systems to ensure continuous operational visibility
4. Escalation & Incident Coordination Serve as first point of contact for operational disruptions Escalate issues to Company Management when appropriate Document incidents and unusual occurrences accurately Maintain calm, professional communication during time-sensitive situations
5. Reporting & Documentation Maintain detailed scheduling and attendance records Generate shift coverage reports Track trends in absenteeism and coverage gaps Support operational data tracking and improvement initiatives Qualifications 3+ years of experience in scheduling, dispatch, workforce coordination, operations support, or similar fast-paced roles Strong organizational and multitasking skills Ability to make sound decisions under pressure Excellent verbal and written communication skills Strong attention to detail Proficiency in Microsoft Office (Excel required) Experience in private security, logistics, dispatch, or workforce management preferred Work Environment & Expectations On-site role in Manhattan 40+ hour structured schedule Includes weekend shifts Fast-paced, real-time operational environment Requires high responsiveness and decision-making ability What Success Looks Like Minimal unfilled shifts Rapid response to call-outs Accurate and timely documentation Professional escalation handling Reduced operational disruptions Strong collaboration with Field Management Career Path Scheduling & Operations Specialist ↓ Senior Scheduling & Operations Specialist ↓ Manager, Scheduling & Operations ↓ Senior Manager Clear advancement is based on performance, operational maturity, and leadership readiness. Why Join GLOBAL OPS Competitive compensation aligned with NYC market Structured weekly schedule Clear role boundaries Defined growth pathway Opportunity to work at the operational core of a growing security organization