Looking for Customer Relationship Executive in Darya Ganj, Delhi - ( Job ID - 23862)

Role: Customer relationship executive Location: Darya Ganj,. Delhi Experience: Minimum 2 years experience Prefer local candidates Only females preferred Summary: We are seeking a dedicated Customer Relationship Executive to strengthen our client engagement and service delivery in the Darya Ganj, Delhi area. This role is vital in building and maintaining strong, long-term relationships with clients, ensuring their satisfaction, and driving retention through proactive communication and personalized support.

The ideal candidate will serve as a trusted point of contact, representing our brand with professionalism and empathy while contributing to the overall success of our customer service operations.

Responsibilities

Build and maintain strong, positive relationships with clients through regular communication and follow-ups. Address customer inquiries, concerns, and feedback promptly and effectively. Serve as the primary liaison between clients and internal teams to ensure seamless service delivery. Monitor client accounts and proactively identify opportunities for improved engagement and satisfaction.

Document and track client interactions, feedback, and service requests in the CRM system. Collaborate with cross-functional teams to resolve issues and implement solutions. Contribute to customer retention strategies and participate in service improvement initiatives.

Requirements

Minimum of 2 years of proven experience in customer service, client relations, or a related field. Strong interpersonal and communication skills with a customer-first mindset. Proficiency in using CRM tools and basic office software (e.g., Microsoft Office). Ability to work independently and manage multiple priorities in a fast-paced environment.

Local candidate from Darya Ganj, Delhi, preferred. Only Female candidates are strongly encouraged to apply. Interested candidates kindly send your resume to pratima@educohire.com Benefits Salary -15-25k pm