Customer Service Team Lead

Culinary Depot is a national distributor of foodservice equipment and supplies serving restaurants, institutions, and commercial kitchens. The Customer Service Team Lead runs our post-sale service department — the team of service coordinators who keep customers up and running after the sale.

What you'll do

Lead the service coordinators' day-to-day: triage cases, keep response and resolution times tight, and drive down aging cases Be the escalation point for complex or sensitive customer issues Hold vendors, technicians, and Authorized Service Agents to their commitments and timelines Track vendor performance, warranty claims, and reimbursements Build simple, repeatable processes and automate busywork so cases don't slip Own the team's numbers: response times, open cases, vendor delays, resolution times Coach the coordinators and set a culture of urgency and ownership What we're looking for: 2–4 years in customer service, support, or service coordination, with some experience leading people (shift lead, senior rep, or team lead) Highly organized, high-urgency, strong follow-through Comfortable holding vendors accountable while staying professional and empathetic with customers Foodservice equipment or field service experience a plus Compensation and Benefits: $75,000–$90,000 per year, plus health insurance, 401(k) with company match, paid time off, and paid holidays.