System Administrator - IT Service Management (ID:3476)

As a System Administrator

• IT Service Management, you will: Oversee and manage the end-to-end IT service lifecycle, ensuring services meet business requirements. Manage incidents, changes, requests, problems, and knowledge to ensure smooth service delivery. Act as a technical escalation point and coordinate issue resolution with technical teams and vendors. Collaborate with process owners, service owners, and business analysts to optimize workflows. Define, maintain, and monitor services and performance metrics to align with strategic goals. Communicate effectively with stakeholders and teams to drive service improvements. What You Bring to the Table: 6–8 years of IT experience in IT service management and desktop/infrastructure services. Hands-on knowledge of ITSM processes such as Incident, Change, Request, and Problem Management. Proven leadership, strategic thinking, and problem-solving skills to manage service delivery. Experience in service catalog management, process improvement, and lifecycle optimization. Strong communication, stakeholder management, and interpersonal skills. Ability to coordinate technical issues and support continuous service improvement. You Should Possess the Ability to: Lead IT service delivery across multiple processes and services. Manage incidents, changes, requests, and problems efficiently. Collaborate with service owners, process owners, and technical teams for consistent service quality. Analyze workflows, define service requirements, and implement improvements. Resolve complex technical challenges and coordinate escalations effectively. What We Bring to the Table A structured IT service management environment focused on efficiency and continuous improvement. Opportunity to work across multiple service management responsibilities. Exposure to enterprise IT systems and ITSM tools. Collaborative culture valuing leadership, strategic thinking, and problem-solving. Chance to contribute to service optimization and improve end-user satisfaction. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Asha Krishnan Phone: +31 20 369 0609 ; Extn :146 Email: asha.k@stafide.nl LinkedIn: https://www.linkedin.com/in/asha-krishnan