Key Holder

Key Holder Fort Worth, TX Part-time Position Summary The Key Holder – Guest Experience & Events supports the daily museum and retail operation by leading guest engagement, supporting store leadership, and executing event-based responsibilities. This role ensures the John Wayne Museum & Supply delivers a consistently exceptional guest experience while upholding the brand ethos of Self-Reliance, Extreme Ownership, Teamwork, and Protect Your Time.

This role functions as a leadership support position, operating as the go-to floor lead in the absence of Assistant Managers. The Key Holder is responsible for opening/closing duties, hospitality standards, guest assistance, basic operational tasks, and supporting in-store events and activations. They maintain professionalism, strong communication, and a high standard of guest-facing execution.

This position requires reliability, confidence on the floor, and the ability to support leadership with both hospitality and operational tasks. Core Responsibilities Leadership & Organizational Structure Serve as the designated floor lead when Assistant Managers or the Manager are not present. Execute daily operational routines including opening/closing procedures, cash handling, and shift communication.

Support Assistant Managers by ensuring team members follow FOH, BOH, Visual, and Technical standards. Provide guidance to Sales Associates and support onboarding by modeling strong guest service behaviors. Operational Excellence Maintain daily store readiness including cleanliness, stocking, presentation, and ticketing flow.

Support product replenishment and ensure FOH areas remain organized throughout the day. Communicate any operational issues promptly to Assistant Managers or the Manager. Assist with store events, rentals, and activations by coordinating logistics and guest flow. Guest Experience & Brand Standards Serve as a consistent guest-facing presence, greeting guests and supporting them throughout their museum/retail experience.

Handle escalated guest questions or concerns with professionalism and brand-aligned service. Maintain an approachable, knowledgeable, and helpful demeanor that reflects the John Wayne brand. Ensure all staff are following hospitality and service expectations. Sales, Marketing & Business Support Support daily sales by assisting guests, recommending products, and contributing to a strong selling environment.

Help execute seasonal promotions, in-store marketing, signage updates, and special campaigns. Provide guest feedback and observations to leadership to support improvement initiatives. Team Development & Cross-Training Model proper selling, hospitality, and operational behaviors to newer front-line associates. Support cross-training efforts across FOH, BOH, Visuals, and Technical tasks as needed.

Qualifications

1–2 years of retail, hospitality, or customer service experience preferred. Strong communication skills and confidence interacting with guests. Ability to problem-solve and escalate issues when appropriate. Availability for weekends, evenings, and special events. Reliable, professional, and able to uphold brand service standards consistently.

Work Environment & Physical Requirements Frequent standing, walking, and guest interaction. Occasional lifting up to 30–40 lbs. Fast-paced, guest-facing environment with regular weekend and event activity. Equal Opportunity Statement John Wayne Enterprises is an Equal Opportunity Employer committed to fostering a respectful, diverse, and inclusive workplace.