Job description
➢ Post-Installation Feedback
- Conduct customer feedback calls after installation of Whitelion home automation systems.
- Verify installation quality, system functionality, and customer understanding of product usage.
- Ensure customers are satisfied with the installation team and overall experience. ➢ Post-Service Feedback
- Take feedback after service visits / maintenance calls.
- Evaluate engineer performance, response time, and issue resolution quality.
- Capture customer concerns, recurring issues, or dissatisfaction. ➢ Customer Engagement
- Maintain professional and positive communication with customers.
- Guide customers on basic usage of smart home systems, if required.
- Build strong and long-term customer relationships. ➢ Complaint Handling & Escalation
- Identify service gaps and customer complaints.
- Escalate critical issues to technical or service teams.
- Ensure timely closure of issues with proper follow-ups. ➢ CRM & Data Management
- Record all customer interactions and feedback in CRM systems.
- Maintain accurate data on installation and service experience. ➢ Reporting & Insights
- Prepare daily/weekly reports on:
- Customer satisfaction (CSAT)
- Feedback trends
- Common service/product issues
- Suggest improvements to enhance installation and service quality.
Benefits
➢ Excellent communication skills (Hindi & English; regional language preferred) ➢ Strong listening and problem-solving ability ➢ Customer-first mindset with empathy ➢ Basic understanding of IoT / home automation systems preferred ➢ CRM and MS Excel knowledge ➢ Good follow-up and coordination skills