Maintenance Service Manager (Luxury Lease Up)

Responsibilities

Great communities don't happen by accident—they're built by exceptional leaders. We're looking for a proven Service Maintenance Manager to lead the maintenance and janitorial teams at our 283-unit luxury residential community in Santa Monica. This is more than an operations role; it's an opportunity to inspire a high-performing team, elevate service standards, and ensure every aspect of the property reflects excellence.

If you're a decisive leader who thrives on accountability, develops people, and takes pride in creating an outstanding resident experience, we'd love to meet you. Property Information: 700 Broadway | Related What You’ll Do: Team Leadership & Training Hire, train, coach, and supervise the maintenance and janitorial team Lead daily huddles, safety meetings, and performance reviews Build a team culture based on accountability, service, and professionalism Mentor team members in both technical skills and resident service delivery Building Operations & Maintenance Oversee all maintenance, repairs, and apartment turnovers Manage preventive maintenance programs and janitorial schedules Conduct regular walkthroughs to ensure compliance and cleanliness Track KPIs, forecast inventory needs, and uphold asset and brand standards Emergency & On-Call Management Coordinate 24/7 coverage for urgent issues and emergencies Lead vendor communications during after-hours situations Remain calm and solution-focused when responding to floods, outages, and escalated service needs Resident Experience & Service Follow-Up Resolve escalated service requests with empathy and follow-through Oversee move-in orientations and follow-up satisfaction surveys Support the concierge and leasing teams in delivering a polished resident experience Vendor & Budget Oversight Manage site budgets, approve emergency purchases, and monitor ongoing costs.

Review vendor contracts, track performance, and recommend upgrades Ensure all work meets safety, code, and quality expectations Site Administration & Documentation Maintain payroll, scheduling, attendance, and training records Ensure contractor compliance with building policies and standards Develop systems to support onboarding, SOPs, and knowledge sharing Cross-Team Collaboration Work closely with leasing, concierge, and lifestyle teams Align on unit readiness, amenity cleanliness, and VIP service coordination Represent the site during capital planning, project walkthroughs, and ownership meetings Special Projects & Strategic Support Lead projects that improve building systems, service quality, or team operations Act as the on-site leader in the absence of the General Manager COMPENSATION $85,000 - $120,000 / annually With an annual bonus that is tied to performance #LI-NG1 #RMC #LAXleadership Qualifications 5+ years of previous experience as a maintenance manager; supervising maintenance and/or building operations teams within Class A Residential property Strong leadership, time management, and problem-solving skills Experience managing budgets, vendor relationships, and compliance Ability to lead calmly during emergencies and deliver consistent results High school diploma or equivalent required; technical certifications a plus Comfortable using Microsoft Office and digital maintenance systems Why You’ll Love It Here: You’ll lead a talented, service-minded team in delivering a high-quality living experience for residents.

We value calm, solutions-first leadership and offer you the support, tools, and recognition to help your team—and your property—thrive.

Overview

Build Your Career With Related Management Company A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development. We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

🔗 Explore careers at www.Related.com For details on our hiring policies and privacy practices, visit our Privacy Policy . Great communities don't happen by accident-they're built by exceptional leaders. We're looking for a proven Service Maintenance Manager to lead the maintenance and janitorial teams at our 283-unit luxury residential community in Santa Monica.

This is more than an operations role; it's an opportunity to inspire a high-performing team, elevate service standards, and ensure every aspect of the property reflects excellence. If you're a decisive leader who thrives on accountability, develops people, and takes pride in creating an outstanding resident experience, we'd love to meet you.

Property Information: 700 Broadway | Related What You’ll Do: Team Leadership & Training Hire, train, coach, and supervise the maintenance and janitorial team Lead daily huddles, safety meetings, and performance reviews Build a team culture based on accountability, service, and professionalism Mentor team members in both technical skills and resident service delivery Building Operations & Maintenance Oversee all maintenance, repairs, and apartment turnovers Manage preventive maintenance programs and janitorial schedules Conduct regular walkthroughs to ensure compliance and cleanliness Track KPIs, forecast inventory needs, and uphold asset and brand standards Emergency & On-Call Management Coordinate 24/7 coverage for urgent issues and emergencies Lead vendor communications during after-hours situations Remain calm and solution-focused when responding to floods, outages, and escalated service needs Resident Experience & Service Follow-Up Resolve escalated service requests with empathy and follow-through Oversee move-in orientations and follow-up satisfaction surveys Support the concierge and leasing teams in delivering a polished resident experience Vendor & Budget Oversight Manage site budgets, approve emergency purchases, and monitor ongoing costs.

Review vendor contracts, track performance, and recommend upgrades Ensure all work meets safety, code, and quality expectations Site Administration & Documentation Maintain payroll, scheduling, attendance, and training records Ensure contractor compliance with building policies and standards Develop systems to support onboarding, SOPs, and knowledge sharing Cross-Team Collaboration Work closely with leasing, concierge, and lifestyle teams Align on unit readiness, amenity cleanliness, and VIP service coordination Represent the site during capital planning, project walkthroughs, and ownership meetings Special Projects & Strategic Support Lead projects that improve building systems, service quality, or team operations Act as the on-site leader in the absence of the General Manager COMPENSATION $85,000 - $120,000 / annually With an annual bonus that is tied to performance #LI-NG1 #RMC #LAXleadership 5+ years of previous experience as a maintenance manager; supervising maintenance and/or building operations teams within Class A Residential property Strong leadership, time management, and problem-solving skills Experience managing budgets, vendor relationships, and compliance Ability to lead calmly during emergencies and deliver consistent results High school diploma or equivalent required; technical certifications a plus Comfortable using Microsoft Office and digital maintenance systems Why You’ll Love It Here: You’ll lead a talented, service-minded team in delivering a high-quality living experience for residents.

We value calm, solutions-first leadership and offer you the support, tools, and recognition to help your team-and your property-thrive.