Job description
This position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.
Key Responsibilities
Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
Provide support and technical setup at some trade shows which includes periodic travel. Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools. Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
All other duties as assigned. Technical Skills Required: Hardware/software installation and troubleshooting. Basic understanding of software monitoring tools. Knowledge of backup procedures. Strong problem-solving and organizational skills.
Qualifications
Bachelor's Degree in IT-related course (e.g., Computer Science, Information Technology, Information Systems). At least 3-5 years of experience in Technical Support, Service Desk, Desktop Support, EUC, or IT Support roles. Strong experience troubleshooting desktops, laptops, Mac devices, printers, and peripherals. Hands-on support experience with Windows and macOS environments.
Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint). Familiarity with Active Directory and user account/access administration. Experience using ITSM/ticketing tools such as ServiceNow, Jira, Zendesk, or similar. Strong troubleshooting, problem-solving, and customer service skills. Average to above-average English communication skills.
Ability to provide remote and onsite support and work with minimal supervision. A+ Certification or other relevant IT certifications. Knowledge of ITIL principles, incident management, and service request processes. Exposure to AI or Generative AI tools (hands-on or theoretical). Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Willing to work on a shifting schedule. Willing to work onsite in Iloilo City.
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